Common questions and problems

Straight answers, by situation. Find yours by the heading.

In the field

The judge cannot log in

• Check that they are typing everything in lower case — the phone keyboard tends to capitalise the first letter of the club code and of the username.
• Check, on the club judges screen, that they are active and assigned to this Match.
• If the password was wrong several times, wait a few minutes: there is a temporary block against blind guessing.

"Someone is already editing this athlete"

Two judges opened the same athlete in the same series. Agree on who scores — the lock releases on its own in a few minutes, or as soon as the other one leaves the screen.

The Match does not show up for the judge

Either they are not assigned to it, or the Match is in draft. Scoring only opens with the Match in Open or In progress.

We had no signal for the whole Match

That is not a problem: the marks stay on the device and upload when the network comes back. Before closing the Match, confirm with each judge that the bottom bar shows nothing pending — what has not uploaded yet only exists on that phone.

The judge's phone broke/ran out of battery with marks pending

What had not uploaded yet is lost. Reopen the series on the same device, if it comes back; if not, the judge enters it again from the paper scoresheet. That is why it is worth checking the pending bar during the Match, and not only at the end.

PIN and signature

The athlete forgot the PIN

On the registrations screen, use the option to reset their PIN. The old one is erased and they create a new one on the next signature. Nobody can see the current PIN — not the club, not support.

The athlete left before signing

The staff can approve the score without the PIN, giving the reason. The reason stays in the score history, and the result counts as normal.

The Match is not asking for any PIN

It is a Match setting, and the module default is not to ask for one. In that case the judge's signature is enough. If you want the athlete's acceptance, turn the option on for the Match — but before the first score, because after that it locks.

We signed and then spotted a mistake

The staff reopens the score, with the reason recorded. Fix it and sign again. The reopening and the new signature stay in the history — nothing is overwritten in silence.

Match structure

I cannot change the number of targets of the modality

There is already a scorecard entered in it. Changing the course of fire would leave the signed scorecard pointing at targets that do not exist. If the course of fire was wrong from the start, the way out is to clear the scores of that modality before fixing it — or to create a new modality, with the right course of fire, and move over the registrations that do not have a score yet.

I cannot delete a modality / series / relay

One of them already has a score or a registration. Instead of deleting it, deactivate it: the modality disappears from registration, the series leaves the ranking and the relay stops taking people — all without erasing what has already happened.

I cannot delete a registration

It already has a score. Cancel the registration: it leaves the ranking, frees the relay slot and the history goes on explaining what happened.

The match is closed and I need to fix a score

Reopen the MATCH (status "in progress"), reopen the score with the reason, fix it and sign it again — then close the match once more. With the match closed the system does not allow reopening a score, and that is on purpose: reopening erases the signature, and with no way to score again the athlete would simply vanish from the public result.

The relay is full and I need to fit one more person in

Raise the relay limit, or move someone to another one. The limit cannot go below the number of people already in it.

I changed the modality in the club catalog and the Match stayed the same

That is the expected behaviour: the Match keeps a copy of the course of fire. Edit the modality inside the Match, or see the modality guide to understand why.

Registration and publishing

The registration link does not open

Three things close the link, and the message on the screen says which: public registration is off, the Match is not in Open status, or the registration deadline has passed.

I turned public results on and nothing shows

A draft Match publishes nothing. Activate the Match first. If it is already active, check that there is a signed series — the ranking only counts what has been signed.

The athlete wants to shoot two modalities

Register them twice, once in each modality. It is not a workaround: it is how the module works, and it is what makes it possible to rank them in both.

The system says the athlete is already registered, but they are not

There is a live registration of theirs in that same modality — possibly under another e-mail, found by tax id or by account. Look in the Match registration listing, with no modality filter.

Result

The ranking has the right total but the order looks wrong

A tie is settled by the rule configured on the Match. The screen shows the X count, the rings and the points per target precisely so that the decision can be checked — see the tie-break guide.

An athlete does not show in the result

If the Match is closed, whoever has no signed series leaves the ranking. If the registration was cancelled, it does not show either.

Two athletes are in the same place

The tie was not settled by any rule. They share the place on purpose — the system does not pick a winner arbitrarily. The decision goes back to the club.

To decide it, the manager records in Results → Shoot-off the placing of everyone tied. The result applies only to the modality's overall ranking; without it the position stays shared, with the Shoot-off pending badge.

Still not solved?

The Match has an audit screen that shows everything that happened in it: who changed what and when — including what came in through the integration. It is the best starting point to reconstruct a case, and what support will ask for.